The following comments are just a few of the thousands that we have received from our satisfied Chicago area clients.
Terry and Debra S. – Joliet, IL
Ramp Now installed a stair lift in my condo yesterday and the experience was definitely positive. From the initial contact to the final installation everything was professional. The installer came to my home, explained the different options and measured the stairway. Once finished we were given instruction on use and Jorge the installer made sure we were comfortable in how to use it before leaving. Got a fair price with no pressure. I would recommend anybody that is considering a lift to contact Ramp Now.
Laura R. – Chicago, IL
Just following up to thank you for great service from start to finish. We bought our stair lift in 2013 and are now selling the house so last week I returned it. All of your workers are professional and friendly, from Todd who originally installed it to the gentleman and his trainee who removed it on Friday. I was pleasantly surprised that he came with check in hand to buy back the unit!In the years we owned it, we ended up only needing the lift about half of that time but we never regretted our purchase. It never had problems and came in very handy. Finally, good service seems rare today and I try to acknowledge it whenever possible. You have a great product and great people, I wish you many more years of success. Thank you!
Robert T. – Chicago, IL
Sorry for the delay getting back to you. Getting my mother settled into her house in a safe and enjoyable way has become a big task. That is why working with you and your company has been blessing during this stressful and time consuming period. To start with, you and your staff have addressed my needs both personally and professionally to have a quick and trouble free installation of your stair chair lift system. My 92 year old mother was coming back from a rehabilitation center after breaking her hip. The rehab center gave us 3 days notice she was being discharged which caused preparations to be accelerated. Your staff and installers installed a stair lift system in 2 days to match my mothers return. Your installers were profession, courteous and efficient with the installation and stayed late to help demonstrate and answer questions. All this was on a Saturday! Finally, you product is first rate and user friendly. It was simple to operate and made for safe passage up and down the stairs for my mother and was easy to use with her live-in care giver. Since the hip replacement, my mother is unable to use stairs, but your product opened up my mothers world to both levels of her house. She was stubborn at first to use the lift, but after several days she asked if it could go "Faster"!
Thanks again for making my mothers quality of life better. Bob T.
The chairlift is working beautifully. It's a blessing that Sammy doesn't have to struggle to get upstairs. Thank you for your quick, efficient and professional service.
My family has been very satisfied with the service from Ramp Now. Their estimator, customer service people, and installers were all easy to work with, and we are are satisfied with the installed ramp in our back yard. Based on our experience, we would recommend Ramp Now.
The Certified Used Stairlift works wonderfully. Thank you, thank you, thank you.
Sylvia and Mike R.
I understand that your company supplied the wheelchair ramp for the Lockport High School graduation ceremony. Thank you for making the stage accessible for our daughter.
John and Helen M.
The Sterling 950 stairlift is great. I tried out several models and talked to lots of stairlift dealers. You have the best products, best prices and the best stair lift installers.
I rented the wheelchair ramp system while my wife was recovering from her surgery. I am amazed at what a good job RampNOW did.
When my mother-in-law was having trouble getting up and down the steps, I knew to call you. Your company had done such a great job for my Dad that I knew you would take care of this too!
The modular wheelchair ramp makes it easy to get Dad to dialysis. Thank you sooo much.
We bought two Sterling 950 stair lifts from your company. The reason we choose you is that you offered the option to trade them in on a curved stair lift. Nobody else would do this.
I rented the portable ramp to make it easier to transport Dad's powerchair. I liked it so much that I went ahead and bought it. Thank you RampNOW.
When my parents said they were coming to visit from India I suddenly realized that the staircase in our home would be an issue. I'm so happy that you rent nice, clean stair lifts. Now that they have gone home and the chair lift has been removed, you can't even tell it was there.
That Sterling 950 stair lift makes it so easy to get to the basement that now I have access to my furnace, water heater, laundry and hobby area. I don't feel trapped anymore.
My wife is beyond happy. This is her first bath in over a year!
She hates showers and with this she can finally soak in a bath tub. She goes on and on about how unbelievably happy she is. Thank you for making this product (Bellavita Bath Tub Lift) available.
I purchased a bathtub lift for my mother and she is in such a good mood!Because of this I currently hold the "Best daughter Ever" title! The reason why she is so happy is because this is the first bath that she is taking in over 6 months.
On top of that, she can do it independently, with ease, and security. We are both very satisfied with RampNOW and our bath tub lift. I will not hesitate to tell all my friends and family about our experience.
The stair lift that we rented works perfectlly. I am really impressed with your installers. They did such a good job installing the stairlift and cleaning up after themselves.
We are very satisfied with the lift and the manner in which it was installed.
Carlos, The ramp is working well and is very helpful. She has been back in the hospital now, but I now know that I can get her in and out of the house. Thank you.
I responded to your "Want it for Less?" line and was very happy with what you told me. I had called several bath lift dealers and no one offered me the deal that you did!
The Drive Bellavita bath lift works great but what is even better is knowing that I paid so much less. You didn't even charge me sales tax!
They are just wonderful. They are available 24/7 if I have a problem. They called back Monday to make sure everything was okay. I paid $3000 for the chair, but they will buy it back when the time comes when we don't need it anymore. I looked them up online and sent them an email. They responded immediately and sent somebody over here within a few days. The next week they were able to install the stairlift in a timely manner without any problem. I looked up on the internet and they were very reasonable. They were wonderful.
Initial conversation on phone was very helpful, providing overview of RampNOW operation, the stair lift solutions they sell and their procedures for installation. They were able to schedule a visit to my parents house the next day. The guys that do the installation are also the ones that conduct the sales calls, so they are very knowledgable about the installation and the products. Pros and cons were discussed, and the rep suggested we discuss among ourselves and call back when ready to make a decision. When we called, they were able to schedule installation the next day, which turned out to be very prompt and very fast. The stair lift system works very well and we are very happy with the purchase. I have no hesitation in recommending RampNOW.
Great, from sales person to the installers, all very professional. This is the 2nd time we have used Rampnow, and both experiences were excellent.
I needed to get a stair lift as well a ramp to go from my porch to my driveway. My 86 yr young mother-in-law's ability for movement has diminished and in order for her to return home from her fall this equipment was needed.Everyone was amazing!!! ...from the first contact with Carlos to his call a week later to 'check to see how the experience was' with them. I have never dealt with a company which could handle my needs so fast and so well. "
The estimator/installer, Jose, and co-worker were so cognoscente of my needs as well as my property. I felt confident from the get-go. I will be keeping their number handy for any other needs which may arise. In fact, after their call to see how things went, I ended up making a call to them for an small additional need. They tended to it the very next day.
And lastly, I did check around for pricing. RampNOW was the last company I contacted and the last I received a quote from. They were by far the most knowledgeable as well as the best price for the same products/services.
After about a 5 month waiting time for my father to get back from hospital & nursing home we were finally ready to install the stairlift. Of the 3 or 4 vendors that I spoke with, RampNow was the best at following up at the right time regarding selection and scheduling of the work. It was the right amount of communication to make sure we were still a serious customer. Other vendors either stopped tracking or were put-off by the waiting......
The RampNow technicians were on-time, courteous, communicative. They cleaned and removed any waste from the work area and provided clear directions for use of the equipment.
They were not necessarily the cheapest option/vendor, but they were not the most expensive and the differences weren't that great...but during the selection process they showed to be the best value based on how they communicated and responded to questions during the vendor selection process. I really felt that I would not have any issues with them. And, in the long run that proved out. After we installed the lift, a few months into our agreement my father passed away. RampNow was extremely fair in closing out our agreement......treated us with dignity....and that filtered down to the technician who expressed his condolences when he came by to remove the equipment. Removal was fast, clean - there's no obvious evidence of a lift ever being installed.
I highly recommend them to anyone looking to purchase or lease a stairlift.
RampNOW installed a new stairlift in our garage. The work was done quickly and well. Nate and his partner were courteous and friendly.
...I found RampNow on the internet and was very impressed with my contact, Carlos Lopez, from the get go to the end. I saved $600 and got excellent customer service. In fact the entire install was done over the phone. I never had to be on site until the actual install to check out their work. i was informed with details every step of the way. It was too good to be true. My mother couldn't be happier and now has safe and comfortable access to her home 34 stairs up and able to maintain her independence without moving to another home or nursing home.
You will not be disappointed with RampNow. In fact I hate taking the time to respond to these type of reviews but because RampNow was so great, I want to take the time to commend them for a job well done!! I couldn't have asked for more. They are a stellar example of how a business should be run.
My 86 year old mother took a bad fall down the stairs before Christmas. She lives alone in a town house with stairs leading to a second floor where her master bathroom and bedroom are located. It was clear that the stairs were going to pose a serious danger to her remaining independent and safe. We contacted Ramp Now to look into a stair chair lift.
I contacted Ramp Now through Angie's List and very promptly got a call back from Carlos the General Manager. He was great from the start. Very friendly and willing to help.
A couple of days later, Troy (one of the technicians) came out to provide an estimate. Ramp Now doesn't have sales people. The actual people who install the equipment come out to do the evaluation. I think this is a very good idea as they are the technical experts and know what is best from an equipment and installation standpoint.
Troy was very polite and nice. He gave us a quote for a stair chair that would fit our needs. We discussed the options of renting vs. buying. I called Troy back several times that afternoon to clarify some of our questions. He was very nice and patient.
We decided to buy the unit. Even before I could call Carlos to let him know, he called me. That was on a Monday. That Wednesday, another installer - George was out to put the unit in. George was also very nice and efficient. He was extremely polite to my mom and was very careful to show her how to use the chair. He was very clean and efficient in his work.
Carlos called me the next day to check on us.
So in conclusion, I can say that working with Ramp Now was a great experience and I would not hesitate to recommend them to anyone. I would gladly use them again. They have my trust.
If you are looking for an honest and quality organization for any need having to do with helping people stay mobile, they are your company.
Shirley and Jack C.
First I must tell you that from the day that you installed our first stair lift, we have never had one problem (even though you said we could call anytime)....there has been nothing but good things helping us to get up to the second floor bedrooms.
Then last month when we needed another stair lift, you were so fast in getting us one...and we especially appreciated that you were able to obtain a 'used' one, which, by the way, works absolutely fine. The speed with which you answer telephone inquiries, someone coming to the house to see what our needs were and then the prompt an efficient installation are greatly appreciated. We will gladly recommend your company!
Marilyn S McHenry
The stair lifts installed in my house have made my life a whole lot better. I was very pleased with all the customer service from the first phone call to the evaluation, to the installation. Your installers were very helpful and were very patient with me. Its been a real pleasure.
The RampNOW technician, Troy, did an excellent job in repairing my lift. He was very knowledgeable and took the time to explain the problem to me. I will recommend you to anyone in need of a lift.